Web Design
Overview
Client: Administrative Office of the U.S. Courts (AOUSC) — U.S. Probation & Pretrial Services
Program: PACTS360 (next-gen case management)
Role: Design Director, Accenture Federal Studio (Fjord)
Timeline: 12 weeks
Program: PACTS360 (next-gen case management)
Role: Design Director, Accenture Federal Studio (Fjord)
Timeline: 12 weeks
Reimagining how probation and pretrial staff support long-term positive change while protecting communities. I led a 12-week service-design engagement to define the future experience and roadmap for PACTS360, a modernized case-management platform that helps officers, supervisors, judges, and clients work more clearly and effectively together.
The Challenge
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How We Helped
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Outcomes
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